Terms & refund policy
Last updated October 24, 2026
Everything we make is cooked fresh for your order. These terms explain how ordering, changes, cancellations and refunds work, so you know what to expect.
Orders
Online orders are for pickup at 1209 170th St SW #B, Lynnwood, WA 98037 and need at least 48 hours' notice. An order is confirmed once payment is completed and you receive a confirmation email. Prices shown on the website are in US dollars; applicable sales tax is added at checkout.
Pickup
Please arrive at your selected pickup time. If you're running late, call us at +1 (425) 499-1684. Orders not collected within 2 hours of the pickup time are treated as picked up and aren't refundable. For food-safety reasons we can't hold food overnight.
How to change or cancel an order
Call us at +1 (425) 499-1684 or email contact@cozybites.cafe with your order number (for example, CB-261024-0007). A change or cancellation takes effect when we confirm it back to you by phone or email.
You can add items, change quantities or move your pickup time free of charge up to 48 hours before pickup, as long as we can accommodate it. Any price difference is charged or refunded.
Cancelling a pickup order
| When you cancel | Refund |
|---|---|
| At least 48 hours before your pickup time | Full refund |
| Less than 48 hours before pickup, before we start cooking | 50% refund |
| After we've started preparing your order | No refund, because the food has been made for you |
Catering, party trays and large orders
Catering quotes are confirmed in writing. A 50% deposit confirms your booking, and the balance is due 3 days before the event.
| When you cancel | Refund |
|---|---|
| 14 or more days before the event | Full refund, including the deposit |
| 7 to 13 days before the event | Deposit kept; any other payments refunded |
| 3 to 6 days before the event | 50% of the order total charged |
| Less than 3 days before the event | No refund: ingredients have been bought and preparation has started |
- You can change your guest count up to 5 days before the event. After that we'll do our best, but reductions may not be refunded.
- If you need to move your event, we'll gladly re-book it within 60 days at no charge, subject to availability, and carry your deposit over.
If we have to cancel
If we can't fulfil your order for any reason (for example, an emergency, a power outage or severe weather), we'll contact you as soon as possible and refund everything you paid, in full.
Refunds for problems with your order
| Situation | What we do |
|---|---|
| Wrong item, or an item missing from your order | Refund or replace the affected item |
| Food quality problem (cold, undercooked, spoiled, foreign object) | Replacement or refund, your choice |
| We cancel your order, or can't have it ready on time | Full refund of everything you paid |
| Charged twice, or charged the wrong amount | Refund of the difference, straight away |
Please contact us on the day of pickup, and no later than 24 hours afterwards, with your order number and, for quality problems, a photo. We reply within 1 business day.
Refunds don't apply to food that has been mostly eaten (unless there was a safety problem), to taste or spice preferences for dishes made as ordered, to orders not picked up, or to allergy reactions to ingredients we weren't told about before ordering.
How refunds are paid
- Card payments (online, payment link or in person) are refunded to the same card through our payment processor, Stripe. Refunds are issued the day they're approved and usually appear within 5–10 business days, depending on your bank.
- Cash or check payments are refunded in cash at the restaurant, or by check.
- We refund to the original payment method only, and you'll receive an email confirmation when a refund is issued.
- Partial refunds cover the affected items, and the sales tax on those items is refunded with them.
- If you used a promo code or discount, we refund what you actually paid. Loyalty points you redeemed are returned when an order is cancelled, and points earned on a refunded order are removed.
- We never ask for your card details by phone or email.
Disputes
Please contact us before disputing a charge with your bank, because we can usually resolve things much faster. If a dispute is opened, we'll provide your order details to the payment processor.
Allergens
Our kitchen handles dairy, nuts, wheat and other allergens. We can't guarantee any dish is free from allergens. Please tell us about allergies before ordering.
Reviews
Reviews must reflect your genuine experience. We moderate reviews for spam, abuse and personal information, but we don't remove reviews simply because they are negative.